We provide the PrettyLittleThing girl with everything she needs to own her own style. I bought a dress yesterday from New Look and the model was a … “Faux leather “ that actually felt like a wrinkled old thin plastic bag. Then decide when you get them. The sizing was incredibly small. Just placed an order and realized an error and spoke to Kelly and she was very efficient and excellent to deal with really grateful for the help from Kelly . Our girl is part of the online savvy shopping generation and trusts in us to deliver her product inspired from the catwalk and the coolest celeb muses of the moment. the clothes are awful cheap quality and if you want a refund you have to wait over a month! Customer care then proceeded to tell me to recycle or up-cycle the item ???? I recently purchased oversized tshirts and they were extremely misleading. Thank you again Melody, I appreciate your help. I should have just not reordered. But the tracking was up to date with aus post. it looked like a primary schooler's DIY project. Similar opinion? Bottom line yes they don’t steal your money but products don’t resemble at all the photos. The white hoodie I got was almost see through and made out of some kind of horrible material. I then spoke to paypal and they advised me to open a claim. Read the reviews for Step One Bamboo Underwear. I can see PLT is still selling this jacket, so I asked them if I can return it and have a credit instead of a full refund. Ordered a pair of boots, body suit and a skirt. If I set up a new account my order I want to complain about will not be there. e.g. The service was slow. Dresses were poorly made. I do not recommend buying from here as I have so many more bad things I could say about them from the sizes to quality. Just great!No buying again in the main time Hermes is the delivery company in charge of shipping. I got my order OK, in fact reasonably quickly from the UK. Will be placing a new order. But the size of most of what I ordered was VERY SMALL. Thank you kate. i bought a dress last year which was great and i wore it every where. It looks like it's been cut out of a gusset of a pair of knickers. Completely different style and colour. Do not purchase the Ultimate Oversize Crew! The fabric was cheap, threads were coming apart, and I thought size 6 would be on the smaller size but it seemed like it was a size 10. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. I didn't know what I was missing out on. I am normally a size 6 so I ordered a pair of jeans in a size 6 when I got them they were really small so I had to send them back and I couldn’t be bothered to buy them in the next size up so I just left it. They only lose a star because one item was a completely different colour than I ordered but I like it enough to keep it anyhow. On the picture it looks large but it just about covered her nose and mouth, it wouldn't even go under her chin. I purchased a size 4 Itsy Bisy White Bikini Top. Disappointed and won’t be ordering again. I liked one shirt out of the whole order but the fit around the hips was strange(it was a bodysuit). I feel stupid and like I've supported something terrible by buying from this company. So nothing to do with what I ordered. Quality is disgusting.Dressing myself in a bin bag would suffice.Actually, I did that once and the look turned out better.Yes, I looked better in a plastic bin bag than this junk you sell. Pretty Little Thing slammed for tiny crop top which is so small women can’t get it over their HEADS… and shoppers are posting hilarious photos to prove it. Had a little mixup with an order being returned although one was no requested. Never known a site to argue over faulty items, not 1 person dealing with complaints but loadsSort my refund out . The color I ordered was white. !Not only did I have numerous issues with what was sent (wrong items which were clearly NOT what was displayed on their website) - I then also washed a dress I purchased and after ONE wash the fabric went absolutely awful as though it was plastic. Most websites take just a picture of the one item, so it is not misleading. Not great quality, but I don’t want to deal with a return, so I’m going to keep them and wear them as loungewear. Paid extra for next day delivery, never arrived. the other items in my order were also like this and unwearable. I spend half my life on this website. Very miss leading information stated on website and quite disappointed that its not accurate information. Thanks Emma for quickly refunding my next day delivery as there an issue with the courier and my package was not delivered. Extremely disappointed. Only giving one star because I couldn't give ZERO, Got a leggings for my granddaughter and within the hour it had fallen apart, won't order from here again, and she's only a size 10 to 12, would rather go to penneys and spend less and last longer. Waited the 28 days and I still had to follow up on it. Will not be ordering again, as the pictures were a little misleading and the clothing was at times a little see-through. 8.0 FASHION NOVA. They were supposed to be AU /UK size 8 and most look nowhere near it. Shameful. Both the order and shipping charges were returned to my account. The ‘return fee’ and postage will cost me as much to return the item as I paid for it. They also said that the difference in terms of colours might be due to the lights used on the photoshoot or even my phone screen!! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I wished I believed to negative reviews. I used to order from here all the time. Few of my items have been damaged upon arrival but let it slip not anymore. I ordered PJ set and I thought it is gonna be cotton because PJ set should be cotton to breathe . When it comes to refunds and handling queries. My order was a win. I bought a dress which is advertised as a long sleeve off shoulder pastel blue dress, what i received was a black and white sleeveless strap dress. I bought 4 items, returned 3 items. © 2020 Trustpilot, Inc. All rights reserved. I’ve made an order and received a top with a big hole in the front and the other items were just poor. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. I thought they were based in Australia but they’re UK based so that’s confusing. I ordered some things off of the sale section of the website. Firstly, love the TV Ads and find them both hilarious. What a joke! Don't mind taking your money but helping they will not do. Advice to anyone purchasing clothing - pay the extra money and order elsewhere. The label said Medium but in the right hand side, in the corner a tiny white label stating XXL. hased a measuring tape to ensure I was buying the right sizes, but they were far too small. Your trust is our top concern. I am so disappointed. If its your first order, I would just buy a few things to check out first. It was the first time I ordered from PLT and despite loving the garment received It was faulty I’m afraid - however the customer service team (both Kate & Kyra) were really lovely, super responsive and informative in all correspondence and the overall help received was great - the solutions provided were to be honest more than what I was expecting which I really appreciated. Ordered from here 6 times over the past 2 years and every time I received my item I was disappointed. All you fashionistas out there would have undoubtedly heard of Fashion Nova. Clothes look great on the models but terrible in real life. I ordered 5 different colours in this crew all in the size medium. They were way to small for me and I was so disappointed. I’ve been purchasing from PLT for a couple of years just to find out some of their clothing are linked to chemicals that cause cancer, upselling fast fashion is one thing but the nerve you must have to purposely (because you are well aware of what you are doing) to harm your own customers for profit is pathetic, karma will come to you don’t worry, hope you know the amount of blood you have on your hands... disgusting. very good … 100% hate pretty little thing they should really change there name because nothing from them is pretty. WILL NEVER PURCHASE FROM HERE AGAIN. Dont bother with the face masks. Doesn’t tell you shipping will be a couple of months until after you pay for express shipping that supposedly comes in a week. And it smells bad and almost chemical when you sweat in your sleep . Received the incorrect product. AWFUL. paypal then refunded me as pretty little thing didn't after 30 days of having my item. Everything was much better quality than I expected as I’ve had a poor experience with another, but similar, clothing company. They were way to small for me and I was so disappointed. Clothing it very cheaply made and not worth a cent. The sizes are way off. However, it was the same and just baggy. came yesterday. One smelled like laundry, one smelled like a retail store, and the other smelled like cigarettes!!! Really nice, great for walking. Register now and take advantage of ProductReview's Brand Management Platform! Of course no delivery fee refund even tho I never asked for it to be cancelled. I messaged the PLT Facebook and sent a panicked message about my address. You’ve been warned. Also the quality was shocking. 7.0 PRETTY LITTLE THING Pretty Little Thing has some pricier options, however you can easily get your hands on a dress for under $20. Customer service representatives like Heather make customers become clients. I even purc...Read more, Placed order via after pay for a large amount had already made my second payment and the delivery hadn't even turned up yet. Really wish I had of read these reviews before purchasing - terrible quality. They delivered immediately another one and then the parcel came the original one so I sent the new one back, very easy indeed thank you Courtney H for your help xx, Samantha was very helpful with my express shipping money back, I Spoke with Komal and he was amazing helped resolved my issue very fast, Only the latest review will count in the company's TrustScore, We're glad Caitlin was able to help with your query, thanks for taking the time to leave positive feedback, I'm so glad Komal was able to resolve your issue so quickly, we'll make sure the shoutout is passed on.
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