Tap on the three lines on the top left of the screen to open the side menu. Disconnect any Virtual Private Networks (VPN) you may be connected to. Enter your email address to subscribe and receive notifications of all the latest content to your email, including contests and giveaways! After a month of bad audio and more trouble shooting, … Tap on the three lines at the top left to open the side menu. Wireless Doorbell Chimes that work with Ring Ring Chime. A free app (Android & iOs) to measure your up & down is “Speedtest.net”. 11/21/2018 If the camera is not responsive at all and no image can be seen, while everything else functions properly on the Ring Video Doorbell, the camera is most likely at fault. In the Network section tap on Change Wi-Fi Network, Reconnect to Wi-Fi or Change Connection Type. Please note that some of our stories may contain affiliate links. Have checked the wi-fi signal is okay, and done device health (all okay) any ideas ? If the speaker is not responsive at all and no sound can be heard, even after ensuring audio is enabled from both the application and the Ring Doorbell, the speakers might need to be replaced. In order to do this, please follow the following link: https://support.ring.com/hc/en-us/articl... One of our Ring door bells shows at ‘stripey red’ picture. If you’re not hearing notifications from your Chime Pro, check your Audio Settings in the Ring app to make sure they’re turned up or turned on. Poor wiring may lead to video freezing and night vision issues, therefore, if you are experiencing any of these issues, check your wiring to make sure the Pro Power Kit is installed correctly using this guide: https://support.ring.com/hc/en-us/articl... Doorbell is not ringing or notifications cannot be heard. Hi there, chat is available Monday - Sunday 7AM - 7PM BST. My last words to the Ring contact was “Look.., Ring has a lot of smart engineers. Make sure that you’re within a few feet of your router when you’re setting up. Note: You must enter your wifi network name exactly as it appears in your network list including spacing and capitalizations. A mesh network creates multiple points of access to distribute wifi signals and keeps each signal strong. Model No. When you set up a Ring device for the first time and it goes into setup mode, you’ll be asked to connect to a temporary Ring network before you connect to your home wifi network. I keep getting a “pulsing” white light, not a spinning one. Most other wifi extenders are designed to work with one device and are unaware of other devices on the same network. I hope to hear something in a couple weeks or so. Make sure you have the correct wifi password. The App always provides information of the device before it goes offline and help you troubleshoot that by providing required steps. Even with your Chime Pro, your router is still your main source of connection for your Chime Pro. IF that doesn’t work, you can try resetting it from the back and starting the pairing (to your network) process over again. Open the Ring app. Tap Chime Tones and make sure the Chime Volume is turned up. Tap the Test Sound button on the bottom of the screen. Still got poor signal. If you don’t see the temporary Ring network during setup, there are a few things you can do to help make the network appear: Issue: Can’t see your home wifi network during setup. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If your Firmware says “Up to Date” then you have the latest version. This temporary network pairs your device with the Ring app. However, we found the issue still existed, despite having all new parts. The three options will be Off, Notify or Ask. After all the troubleshooting hoops they made me jump through, they gave me a 35% discount on a new on. Be near your device, make sure you know your wifi network name, and have your wifi password ready. After all the troubleshooting hoops they made me jump through, they gave me a 35% discount on a new on. Ring Video Doorbell Model No. Obviously ridiculous. Be sure you know which one you have before selecting a network to reconnect to. Ring doorbells are by far one of the best video doorbell solutions available, with great resolution, customer service, app performance (and usefulness), and a monthly fee that isn’t going to break the bank (it pays for itself). I still have it becuase; 1) it seems that all smart doorbells have problems (Ring, Nest, etc.). Why isnt the two connecting? Reply, © 2020 iFixit — Licensed under Creative Commons — Privacy — Thank you so much!!!!!! As long as the battery is in good health, then there should be no reason to switch to going wired with a transformer. If that doesn’t work, then you may have to reach out to Ring to see if they have heard of that one. Poor video quality only at night or does not record at night time. To do this, simply locate the reset button on the router, press and hold for 10 seconds. The tip on the transformer was the trick for me. This will not uninstall your devices. Why doesn’t ring doorbell show people coming up to the house only walking away. If you can’t see your own wifi network during set up, make sure that wifi is enabled in your phone settings. But to please be honest with me and tell me the truth.”. Issue: If you want to change your Chime Tones, you can do so in the Ring app. We started thinking and wondered if it was underpowered on the VA side of things, despite nothing in print talking about VA. We swapped it out with the 30VA unit mentioned above and found that it was the solution in our scenario, bringing the video back to life on the doorbell. If that doesn’t work, then reaching out to Ring might be the next option, just in case you have a bad unit. Save Changes at the bottom of the screen. Connectivity can be a little hard to come by if your router is too far away (despite other devices connecting just fine at this distance). The Ring Chime Pro (2nd generation) can connect to 2.4 GHz or a 5 GHz network. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum. Most routers are automatically set to switch channels to the least crowded. My issues are delayed notification when the motion zones are breached, and the audio is terrible. Open the ring App and check the cause of the lost connection. Before you begin, you’ll need to determine which of the two versions of the Ring Chime Pro you have. It very well could be the router if it doesn’t broadcast far or strong enough to make it past the door and to the doorbell (both density of materials and distance from the router). This may be something specific to your phone, like the rights/permissions granted to the app during install where it asks to have access to storage and such. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to. If your Ring Chime Pro does not seem to be connecting when you’re first setting it up, or is not showing any light patterns, try moving the Chime Pro to another outlet. If your Firmware is not up to date, you may see numbers, which represent the version of firmware that you have. After a month of bad audio and more trouble shooting, they are telling me it could be a port issue with my router. If you have one yourself, you will find the most common issues you might run into is the inability to get it to connect to your WiFi, being able to connect it to your WiFi but you get nothing but a black screen instead of the camera’s feed, or issues with the two-way audio not working clearly (distorted or not working at all). I have the original ring video doorbell and a mechanical door bell chime. This site uses Akismet to reduce spam. A wifi router creates a single access point that broadcasts a signal. Disable Bluetooth (temporarily) in your phone settings. Ring Doorbell 3 is a bit of an upgrade from Ring Doorbell 2, Ring Doorbell Pro, and Ring Doorbell Elite. Once a light pattern appears, it will take at least 30 seconds before the device goes into setup mode. My ring pro worked for about one day, then quit. However, due to its popularity, it is also one of the most common doorbells you hear about online when it comes to owners trying to troubleshoot theirs. Issue: Chime Pro is not ringing or notifying you of motion events. If you don’t make any selection, the Chime Tone will default to the Ring Default setting. Went through all the steps with customer service and even doubled up on the thin wiring as suggested. I think it has something to do with auto-attenuation. Thus, you will need to replace the camera, and the steps to do so can be found at this link: Slow internet can cause problems with Live View. Most routers are automatically set to switch channels to the least crowded. I had a Ring Doorbell Pro that worked great for 2 1/2 years, then it completely died. Poor/Lost WiFi Signal. Once you’ve enabled the Chime Alerts, you can navigate back to the previous screen via the blue arrow on the top left side of the screen and select Chime Tones to change the notification sounds for Rings and Motions. If the button on the Doorbell is not responsive at all and does not ring or notify you on the application , even after ensuring audio and notifications are enabled from both the application and the Ring Doorbell, the button may need to be replaced. I am now on my 4th Pro doorbell; I do like the video quality. I had a Ring Doorbell Pro that worked great for 2 1/2 years, then it completely died. In the situation of using a battery-equipped model, it would be best to see if moving the Wi-Fi closer to the doorbell will help. Ring Video Doorbell After some research, both Ring and I learned that all of ATT’s modems do have this chipset. Issue: The Chime Pro isn’t extending the wifi signal. Ring Doorbell Pro problems Hi Yesterday we had Wifi problems and after a restart the doorbell would not connect to the wifi, tried to reconnect without any luck (hard reset, restarted the router). My recordings also have bad audio. 12/14/2018 Left makes it lower, right makes it louder. And, and requested that the Ring rep report back to me on what Mr. SIminoff has to say. I am certain that I am not the only person in the country using ATT U-Verse and has a problem with their Ring Pro. I FINALLY have video on my phone from the doorbell! To see if this is the cause of the problem, test your internet speed. Ring, Motion or Live View failing to connect or taking more than a couple of seconds to connect.