All rights reserved. Ensure that your TV is set to the same input to which you connected the cable; for example, HDMI1 versus HDMI2. Finding the right place to install your new modem: If you are upgrading from an older model of Shaw modem, you can connect the new modem in the same location. If your device does have Gigabit connections but the light still only blinks green, check the Ethernet cord, which may need to be swapped out for a better cord. Instead, devices are routed to the optimal network using a feature called band steering. There’s no need for a technician to come to your home, and everything you need is delivered right to your door for free. These can typically be found in or near: Do not unplug the modem during this period. Unfortunately, we couldn't detect your location. We do provide services in your area. Note that the password you enter for the WiFi here will also be the password for the modem portal where you would log in to perform advanced configuration, If your WiFi password is going to be shared, Shaw recommends updating the admin password after, After re-entering the password and selecting. You will see prompts like these while activating your Fibre+ Gateway: What should I do if I don't see in-app prompts like the ones shown above?To restart the connection process: My phone’s camera (or QR reading app) does not recognize the QR code on the Fibre+ Gateway.You can manually enter the CM MAC Number (found on the bottom of the device). You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week. The network name entered here is what people will see when they want to discover and connect to your network. Whether you are upgrading from a previous model, or a new Internet customer, watch the videos below and read the instructions to learn how to setup your new modem. If you need to get a new one, find a retailer that carries Cat6 or Cat6a cords. If you're a Fibre+ Gateway with Phone customer, connect your telephone to the. See image below. Once your new Fibre+ Gateway has been activated, you can move it to a different coax outlet in a more central location. Orange light: means the connected device and the Ethernet is the faster gigabit standard. I only see one WiFi network available from my Fibre+ Gateway. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app. 2. The Modem will likely restart at least once, please allow at least 10 minutes before checking that the online indicator light is solid. Try using a different coax outlet, if available. This article will tell you how to set up and activate your new Shaw WiFi Pods. Green light: check if your device has a Gigabit Ethernet port. Using a Smartphone, Tablet, or Computer; check the settings or connection menu to ensure WiFi is turned on. At this point it’s possible that no further action may be required if you see your new Gateway online with your WiFi name at the top of the Home app dashboard. To find out if your address is eligible, we can help.
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